Prisons are regulated and monitored by the Prisons & Probation Ombudsman (PPO), meaning that they are held accountable for any injustice when a complaint is formally made. It is important to make any complaint known as soon as a wrongdoing is suspected to have taken place.
The PPO will conduct an investigation into a prison complaint if the internal prison complaints system has not satisfied the complainant, or if the complainant has received no reply from the internal prison complaint system within six weeks of the complaint.
If dissatisfied with the internal prison complaint system reply, complainants to the PPO must send their complaint within three calendar months of receiving the reply.
The PPO will not process complaints that have been issued more than 12 months after the complainant received a reply from the internal prisons complaint system.
If you are unsure whether your complaint fits into the given time frames, our team can advise you on this and any other queries relating to prison complaints.
Duncan Lewis advises on prison complaints and claims against prisons in England and Wales. Our specialist prison complaints solicitors are able to assess whether you might be eligible to have your case funded by legal aid.
We are able to accept cases on a no win no fee basis, depending on the circumstances of the case.
Where it is not possible to secure legal aid for a prison complaint, or for us to offer a no win no fee arrangement, we offer competitively priced fees for private funding of a case.
For expert legal advice on no win no fee prison complaints, call Duncan Lewis Action Against Public Authorities solicitors on 0333 772 0409.