At Duncan Lewis we recognise the importance of the traditions, customs and languages of different cultural communities, and always consider them when discussing a matter with you.
Disregard of such issues may be a potential barrier to us fully understanding your requirements; also, there may be additional difficulties for you to overcome when discussing matters of a personal or emotional nature.
We encourage our staff to look beyond the pure facts of a situation and, when appropriate, to seek advice from colleagues who may have first-hand experience of such traditions.
At your request we will seek to address any communication problem by involving a member of our staff who speaks your chosen language. Alternatively, we will offer the services of an interpreter or translator from 24-7 Language Services, www.24-7languageservices.com , which is one of our approved external interpreting and translation supplier.