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Complaint Procedures

Complaints

 

Duncan Lewis is committed to providing a high standard of legal service to all its clients. If, however, you are not satisfied with any aspect of our service, complaint handling procedures are in place to deal with your concerns.

 

If at any point you become unhappy or concerned about our service, you should inform us immediately, so that we can do our best to resolve the problem.

 

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.

 

However if your concerns are still not resolved and you would like to make a formal complaint, you can do this by completing the online enquiry form within our ‘Contact’ section or contacting our switchboard on 033 3772 0409 and requesting the email contact details of our client care team. Alternatively, you can put your complaint in writing and addressed to:

 

Nina Joshi

C/o Client Care Team

Duncan Lewis Solicitors

Sackville House

143-149 Fenchurch Street

London

EC3M 6BL

 

Your complaint will be formally acknowledged upon receipt and you will be provided with a copy of our complaints handling policy which sets out exactly how your complaint will be handled with timescales.

 

Please note once you have gone through our internal complaints procedures and you are not happy with our final response and suggested resolution, you are able to take your complaint further to the relevant independent bodies. Please click here for full details on how you can do this.

 

Call us now on 033 3772 0409 or click here to send online enquiry.
Duncan Lewis is the trading name of Duncan Lewis (Solicitors) Limited. Registered Office is 143-149 Fenchurch St, London, EC3M 6BL. Company Reg. No. 3718422. VAT Reg. No. 718729013. A list of the company's Directors is displayed at the registered offices address. Authorised and Regulated by the Solicitors Regulation Authority . Offices all across London and in major cities in the UK. ┬ęDuncan Lewis >>Legal Disclaimer, Copyright & Privacy Policy. Duncan Lewis do not accept service by email.