Duncan Lewis is committed to providing a high standard of legal service to all its clients. If, however, you are not satisfied with any aspect of our service, complaint handling procedures are in place to deal with your concerns and a copy of our full written Complaints Policy and Procedure is available on request and can be obtained by completing the enquiry form online or contacting our switchboard on 020 7923 4020 who will refer your request to the Client Care Department.
If there is cause for a complaint, we would request that complaints are made in writing and addressed to:
C/o the Client Care Department
Second Floor, 29 Grove Hill Road,
Harrow on the Hill, HA1 3BN
Alternatively, please contact the switchboard on 020 7923 4020 and ask to be put through to the Client Care Department. Your complaint will be formally acknowledged and the full procedure that will be followed in dealing with your complaint will be explained to you at that time.