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Legal Ombudsman

Legal Ombudsman


Once you have gone through our internal complaints procedures and are not satisfied by our final response or resolution, you can then refer your complaint to the Legal Ombudsman, an independent complaints body established under the Legal Services Act, who can investigate complaints about the legal service you have received from us.


Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint. and;
  • No more than 1 year from the act/omission that lead to the complaint. Or;
  • No more than 1 year from when you should reasonably have known there was cause for complaint.


If you would like more information about the Legal Ombudsman, you can contact them directly.


You can contact the Legal Ombudsman by



The Legal Ombudsman correspondence address is:

  • Legal Ombudsman, PO Box 6167, Slough, SL10EH


Solicitors Regulation Authority


Duncan Lewis is regulated by The Solicitors Regulation Authority. The Solicitors Regulation Authority can help you if you are concerned about our behaviour.


You can raise your concerns with the Solicitors Regulation Authority.

Call us now on 033 3772 0409 or click here to send online enquiry.
Duncan Lewis is the trading name of Duncan Lewis (Solicitors) Limited. Registered Office is 143-149 Fenchurch St, London, EC3M 6BL. Company Reg. No. 3718422. VAT Reg. No. 718729013. A list of the company's Directors is displayed at the registered offices address. Authorised and Regulated by the Solicitors Regulation Authority . Offices all across London and in major cities in the UK. ┬ęDuncan Lewis >>Legal Disclaimer, Copyright & Privacy Policy. Duncan Lewis do not accept service by email.