Quality is non-negotiable at Duncan Lewis and it is inherent in everything that we do. We are committed to the principle that all of our services are delivered to the quality level expected by each of our clients.
We seek to provide the best technological and administrative support to our Client Services departments, thereby facilitating the provision of legal services to our clients.
Our ongoing quality strategy is built upon continuous improvement in processes and procedures, regular staff training, and the further deployment of suitable technology, to enhance the cost effectiveness of our Client Services without compromising quality.
We hold specific industry quality marks such as, The Law Society Lexcel: Legal Practice Quality Mark – Excellence in Legal Practice Management & Client Care, Investors in People Gold Standard Accreditation and Cyber Essentials Plus that evidence our achievements; however, our ambition is not just to meet these standards but also to exceed them.
Most of our solicitors and caseworkers hold a specialist Law Society accreditation relevant for their area of practice; particularly in Children, Criminal Litigation, Family, Immigration and Asylum, and Mental Health. We also have highly experienced solicitors who are who are on the International Child Abduction Panel.
In addition, we are ranked and recommended for our specialism in all of our main practice areas by the independent legal directory, the Legal 500. It views Duncan Lewis as a "major player" and a ‘capable, conscientious and professional’ team that provides ‘a harmonious and effective service’, and is "particularly known for its legal aid expertise".
Our quality is exemplified by what our clients say about us and the number of awards and recognitions that the company, or its staff have received. Click here: Client Reviews and Awards & Recognitions