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Kidney stone patient makes formal complaint about “traumatic” hospital treatment (11 January 2015)

Date: 11/01/2015
Duncan Lewis, Personal Injury Solicitors, Kidney stone patient makes formal complaint about “traumatic” hospital treatment

A hospital patient treated for kidney stones at Kent and Canterbury Hospital has claimed that she was subjected to a catalogue of care failings – including finding a soiled dressing from a previous patient in her bed sheets after nurses told her to make her own bed.

Kentonline reports that PhD student Vicki Adams, 31, from Black Griffin Lane in Canterbury has made an official complaint to the East Kent Hospitals University NHS Trust, which manages the hospital.

Ms Adams says staff ignored her bell when she rang for help after treatment – with the result she had to crawl 10 metres to use a lavatory.

“On the way back, the nurse saw me doing this and said, ‘Why are you doing that?’” said Ms Adams.

It is alleged the nurse also added:

“Can you imagine if it got out that patients were having to crawl to the bathroom?”

Ms Adams also alleges that nurses dislodged a catheter tube, causing urine to spill out, leaving her soaked in her own urine for four-and-a-half hours.

She was admitted to the Clarke Ward at Kent and Canterbury Hospital in November and December for stays lasting two and four nights.

“I can honestly say that my treatment has left me completely psychologically traumatised,” she said.

A hospital trust spokesman said:

“We are sorry to hear that Ms Adams did not receive the care she expected while in our hospital.

“We are fully investigating Ms Adams’ care – and will be responding to her on our findings and any actions we will be taking.”

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