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Our Coronavirus Response - Q&A

Updated: 26/03/2020


Our Coronavirus Response


Our number one priority is the health and safety of our clients, staff, colleagues and communities.


The firm is following government guidelines to ensure that all of our clients, staff, colleagues and communities are protected.


All of our offices, except for our Head Office in Harrow, Middlesex are now closed until further notice. However, to ensure its business as usual, all of our lawyers are now working remotely, and are still fully available to assist existing clients and take on new work by telephone, email and online conferencing.


We will update this page regularly with all the information you may need. If you have any further questions please contact:


How do I communicate with my lawyer?


Our lawyers are available during business hours and are happy to communicate with you via a number of non-face to face communication channels, whichever is the most suitable to you.


  • Email: Email is the preferred form of correspondence during this time.
  • Telephone: Our switchboard will be accessible during business hours 09:30 – 17:30 and all direct dials and office telephone numbers are displayed on our website and will remain functional.
  • Post: We encourage communication via email rather than post, unless advised otherwise. If you need to post us documents, please continue to do so by sending this to our Harrow Correspondence Address.
  • Video Conferencing: Our lawyers have access to video conferencing if this would be your preferred method.


If I attend your office – what protective measures are you taking?


All of our offices, except for our Head Office in Harrow, Middlesex are now temporarily closed. If you have arranged an urgent meeting with our lawyers to meet at our Head Office, please be assured that our office is cleaned and disinfected on a regular basis and we have hand sanitisers available in our office and reception.


Although it is our aim to limit face-to-face contact at this time across our office, we understand that there may be instances where it is important and necessary to meet with us. However, we ask that if you are displaying any known symptoms of the COVID-19 virus or any member of your household is experiencing any symptoms that you do not attend our office. In these circumstances, we have a number of communication options available to discuss your matter safely.


If you are attending a scheduled meeting at our office we politely request that you do not bring non-essential family and friends to your appointment.


If you have an appointment scheduled at any of our other offices your lawyer will be in touch, in advance, to discuss alternative arrangements.


How can I contact my lawyer who may be working remotely (away from the office)?


You can contact your lawyer as per normal.


Following government advice we are encouraging our employees to work from home, where possible. If you are an existing client please get in touch with your lawyer directly for more information.


Using our remote access lawyers have full access to their emails, phone, and facilities such as conferencing and video calling. As the company has been operating a paperless policy for some time now, your lawyer has secure access to your electronic file too.


What about court dates and deadlines?


The courts have made it clear that if and where they make any changes in response to this pandemic, they will update lawyers accordingly. Your lawyer will keep you fully up to date with any changes, such as court closures, that may affect your case. If in doubt, please contact your lawyer.


I am a new client – can I get in touch?


Yes, the firm is fully prepared to continue its provision of legal advice and assistance across all its practice areas. Please contact us by calling our switchboard 0333 772 0409 or emailing contact@duncanlewis.com

Call us now on 033 3772 0409 or click here to send online enquiry.
Duncan Lewis is the trading name of Duncan Lewis (Solicitors) Limited. Registered Office is Spencer House, 29 Grove Hill Road, Harrow, HA1 3BN. Company Reg. No. 3718422. VAT Reg. No. 718729013. A list of the company's Directors is displayed at the registered offices address. Authorised and Regulated by the Solicitors Regulation Authority . Offices all across London and in major cities in the UK. ©Duncan Lewis >>Legal Disclaimer, Copyright & Privacy Policy. Duncan Lewis do not accept service by email.