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Lincolnshire Trading Standard receive nearly 1,000 complaints about second-hand cars (13 September 2016)

Date: 13/09/2016
Duncan Lewis, Legal News Solicitors, Lincolnshire Trading Standard receive nearly 1,000 complaints about second-hand cars

Lincolnshire Trading Standards is warning consumers to do their research when buying second-hand cars, after receiving 964 calls from consumers over second-hand cars in 2015-2016.

Trading Standards at Lincolnshire County Council received on average two or three complaints per day from Lincolnshire residents about sub-standard services, shoddy business practices, problems with car warranties, misleading claims and defective goods.

Trading Standards is warning consumers to research the seller when buying a used car and shop around – look for customer reviews of the dealership online and ask friends and family.

Second-hand care buyers should also ask the dealer about the condition of the car, repairs carried out to the car – and the relevant documentation for the car, such as MOT certificates, service history and the V5C registration document (logbook).

Consumers should also check the car over, taking a mechanic to view and inspect the car before purchase and taking the car for a test drive.

Finally, consumers should be aware of sales patter – ensure any verbal claims made by the salesman are put in writing.

Business and public protection manager at Lincolnshire County Council, Mark Keal, said: “Every year, hundreds of people fall victim to rogue sellers and end up buying a second-hand car with a catalogue of problems they weren’t aware of.

“Many consumers aren’t aware of their rights – for example, if any faults appear on the car within the first 30 days, they are entitled to a refund and a repair or replacement after that.

“We’ve put together some tips to help consumers avoid getting caught out by rogue sellers or by purchasing a problem vehicle in the first place.

“We will be targeting the sellers we are aware of to try to bring them into line or to take action where appropriate.”

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