Legal News

A family is suing Thomas Cook and Jet2 Holidays after all 20 members of their party fell ill on the “holiday from hell” to San Antonio in Ibiza.

The Mail online reports that mother-of-two Jillian Hajrizi, from Rotherham and her husband Labinot booked the three-star Azuline Hotel Mar Amantis in May 2013 – but allege the resort was “filthy” and uncooked food at the hotel caused the entire family to fall ill with holiday food poisoning.

Mrs Hajrizi says that meals at the all-inclusive hotel contained raw chicken – and on arrival her room was dirty room, with stains on the bedding and ants crawling across the bedroom floor.

The family was at the hotel with Mr and Mrs Hajrizi’s 11-year-old son – who has the condition Sturge-Weber syndrome, which causes seizures.

Mrs Hajrizi’s 27-year-old son was also among the party with his girlfriend and her child.

Mrs Hajrizi had paid £1,200 for her break at the Azuline Hotel Mar Amantis, but she alleges failings in hygiene and food preparation included a glass particle in an omelette prepared by the hotel’s chef – and meat and meat products such as sausages were raw when the family cut into them.

The swimming pool also had algae in it, she alleges – and staff failed to mop up urine on the floor of a corridor and merely covered it with a towel, which Mrs Hajrizi photographed.

As each member of the party fell ill with sickness and diarrhoea, Mrs Hajrizi was confined to her room for four days with her 11-year-old son, who was suffering with severe symptoms of his illness.

When she complained to the hotel manager, Mrs Hajrizi alleges he “shrugged” and told her to complete a form.

A spokesman for Thomas Cook said:

“Thomas Cook takes health and hygiene issues very seriously and maintaining the safety of our customers is our number one priority.

“Thomas Cook operates both a quality assurance programme and routinely undertakes independent third party audits to ensure that the very highest hygiene standards are maintained.

“However, we are aware that the party have approached a no-win no-fee lawyer to act as their legal representative.

“While our investigation into the illness continues, we are unable to provide further comment so as not to unduly influence any potential legal proceedings.”

Holidaymakers who fall ill on package holidays as a result of poor hygiene at their hotel or failings in health and safety are protected under the Package Travel Regulations 1992, under which parties who fall ill on holiday can also make a group claim for holiday illness compensation.

Duncan Lewis Personal Injury Lawyers – Holiday Accident and Illness Claims

Duncan Lewis personal injury lawyers offer expert legal advice on making no win no fee claims for Holiday Accidents and Illness which occur as a result of negligence.

Personal injury claimants can claim compensation for holiday illness for up to three years after diagnosis, including claims for:

• Amoebic dysentery
• Campylobacter
• Cryptosporidium
• E.coli
• Giardiosis
• Salmonella
• Shigella sonnei.

Children can claim Holiday Accident and Illness compensation for up to three years after the age of 18.

For an expert no win no fee claims service, call Duncan Lewis personal injury solicitors on 020 7923 4020 to discuss making a no win no fee Holiday Accident and Illness Claim.