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Janette Plummer, Duncan Lewis

Janette Plummer


Contact Information

Profile / Experience

I am a graduate of the Chartered Institute of Legal Executives currently employed within the housing department.

My overall legal experience spans several years of working in private practice City of London law firms as a legal assistant and working as a freelance court reporter attending hearings across Europe, England, Scotland and Northern Ireland. I have provided pro bono advice to Citizens Advice Bureau (CAB) and Zacchaeus 2000 Trust (Z2K) on welfare benefit appeals, debt, family, law and since 2017 have provided pro bono legal advice to Toynbee Hall Law Centre clients on housing and civil litigation matters. This period of volunteering with the CAB established a natural ability to empathise with, give effective advice to and gain the trust of clients whilst making recommendations for change in social policy. Spending time advising with the CAB sparked an interest in social justice which has in turn directed me towards undertaking a Master's degree in Social Policy, Social Welfare Law and Advice Practice.

The Localism Act 2011 and the Legal Aid Sentencing and Punishment of Offenders Act 2012 have resulted in local authority “self-regulation” and increased financial pressure on the availability of legal aid which has restricted accessibility to housing advice. Despite these legislative challenges, I have assisted many clients in achieving successful outcomes in respect of their legal concerns in relation to housing matters: preparing disrepair claims against local authorities; homeless applications; challenging local authority s.189 housing allocation decisions and requesting s.202 reviews; requesting mandatory reconsiderations on welfare benefit decisions; preparing submissions and attending DWP tribunals; preparing court documents; and defending possession proceedings.

I have an ardent interest in the political and economic effects of social policy decisions on the UK and its citizens and in the global context and adopt a socio-legal approach to my practice. I also have a special interest in human rights and diversity and in particular the neurological/psychological concept of unconscious bias. I am a proactive, passionate, empathetic, campaigner for social justice and human rights and participated in the London Legal Walk in 2018 and 2019 bringing awareness to the unmet legal need and raising much needed funding for legal advice charities. I am committed to making a difference as a legal professional.


  • CILEX Law School, Bedford; University of Westminster
  • Preliminary Certificate in Legal Studies
  • Part I Diploma in Law
  • Part II Higher Diploma in Law: GCILEX
  • National Association of Citizens Advice Bureau (NACAB)
  • Certificate in Generalist Advice
  • University of Staffordshire -Post-graduate Masters in Social Welfare Law, Social Policy and Advice Practice
  • Post Graduate Certificate: PgCert
  • Post Graduate Diploma: PgDip
  • Masters MA


  • Duncan Lewis Solicitors October 2018-present


  • "I just wanted to say thank you Janette for all your hard work and support with my housing case since it started and your succinct emails and letters, efficient and professional approached to us. Just cannot express enough appreciation for all you have done" - Client, (February 2019)

Membership & Accreditations

  • Member of the Chartered Institute of Legal Executives
  • CAB Accredited Adviser


  • Current affairs and political science
  • Keeping fit
  • The arts
  • Travelling
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