Communication with parents accessing Special Educational Needs and Disabilities support is often confusing and can lead to the wrong, and potentially damaging care, being delivered. Sadly, families often feel trapped by the bad decisions made by the authorities and unable to change them. Too often they report failures by relevant experts to explain their recommendations clearly throughout the creation of the Education, Health and Care (EHC) plan. However, help is available if you know where to look, Duncan Lewis’ child care caseworker Emily Chalk tells the Special Needs Jungle charity online, with barrister Steve Broach.