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Faulty Product Claims

Faulty Product Claims


Duncan Lewis Personal Injury Solicitors for Faulty Product Claims


No Win No Fee Faulty Product Claims


Duncan Lewis is a leading firm of personal injury solicitors and can advise on making no win no fee faulty product claims when consumers sustain injuries as a result of defective goods.


Proving you have sustained injury as a result of a faulty product can sometimes be difficult so you need to take legal advice from Duncan Lewis Solicitors as soon as you are injured – or suspect an item you bought or a medical device has caused injury to you.


What sort of Faulty Products can I make a claim for?


Injuries as a result of defective goods or faulty products can involve household items, electrical goods, vehicles – and medical devices or implants.


In recent years claims have been made for injuries sustained from chemicals used in leather sofas sold by leading high street retailers – as well as child car safety seats which caused injuries to children and medical implants such as PIP breast implants and some types of replacement hip joints.


Faulty product claims might also include:


  • Assistive devices (disability products) such as wheelchairs, Zimmer frames, walking frames, stairlifts.
  • Beauty treatments which caused skin irritation or skin damage, such as electrolysis machines or treatment creams
  • Children’s toys which were dangerous or fell apart and caused injury
  • Components which fail in equipment and cause injury
  • DIY tools which are faulty and caused injury, such as faulty stepladders or electric drills or saws
  • Electrical equipment which caused shocks, burns, scalds
  • Gardening equipment such as lawnmowers and electric shears
  • Household items such as faulty cooking equipment, coffee machines, hot water bottles, cooking and camping equipment
  • Leisure equipment such as rowing machines, gym equipment, step machines
  • Leisure vehicles such as cycles, quad bikes, skateboards, boats
  • Medical devices such as breast implants, tooth veneers, crowns and implants, replacement hip, knee and elbow joints, pacemakers
  • Pharmaceutical products such as preparations and medications and items like syringes
  • Pushchairs, prams and child safety equipment
  • Sports equipment which failed and caused injury, such as safety helmets, harnesses, diving equipment
  • Slimming machines and slimming and toning belts
  • Vehicles such as cars, motorbikes, bicycles, vans.


Some faulty products may also contain chemicals which cause injury by exposure to them, such as a skin rash; or give off dangerous fumes or carbon monoxide, such as faulty cooking equipment, boilers or water heaters, or domestic heating equipment.


How long do I have to claim for Faulty Product Injuries?


Faulty product claims fall under the area of law known as personal injury.


Personal injury claimants usually have three years from the date of the injury – or diagnosis of injury – to make a claim for compensation.


In the case of faulty product claims, the time limitation for a claim is 10 years – but because a causal link between the product being defective and your injury has to be proved, it is important to seek legal advice from Duncan Lewis personal injury solicitors as soon as possible if you are injured as a result of defective goods or a faulty product.


Family members can call Duncan Lewis for advice on making a faulty product claim if a loved one has been injured and is still recovering.


How much compensation can I claim for Faulty Product Injuries?


Compensation for Faulty Product Claims includes:


  • General Damages for pain, suffering and loss of amenity
    The exact amount will be assessed according to the extent of injury, estimated recovery time and rehabilitation needed – and whether further medical treatment or even lifelong care is needed.
  • Special Damages to cover medical fees and out-of-pocket expenses
    Expenses might include physiotherapy, loss of earnings, travel expenses to hospital or damage to personal items. In more serious cases, ongoing care, loss of future salary and pension or adaptations to your home would be included.


A Faulty Product Claim must be worth at least £275 before it can go ahead – including General Damages and Special Damages.


Who will pay my faulty product compensation?


When a product is faulty, often it can be returned to the shop for a refund or exchange.


However, when faulty products cause injury to the user – and in some cases such injuries can be severe or even catastrophic – a claim can be made under the Consumer Protection Act 1987, which states that the manufacturer or the company which imported the item is liable for injury to users.


Faulty Product Claims are usually settled by the manufacturer’s or importer’s insurance company – and these claims are often settled out-of-court.


If the manufacturer or importer cannot be traced – for example, if the company is overseas or operates outside the EEA, the retailer is liable for the claim and its insurer will usually settle the faulty product claim.


Will I have to go to court to claim compensation?


Your Duncan Lewis personal injury solicitor will keep you fully informed at all stages of the case.


Most Faulty Product Claims are settled out-of-court – Duncan Lewis personal injury lawyers negotiate hard to get the best settlement for you.


But if a court hearing is necessary because of significant or catastrophic injuries, Duncan Lewis instructs leading barristers who specialise in personal injury cases, to make sure you have the best legal representation possible.


Why Duncan Lewis is the best solicitor for Faulty Product Claims


  • Duncan Lewis personal injury solicitors understand just how traumatic and upsetting faulty product injuries can be – we believe in putting you and your family first to obtain the best results for you
  • Duncan Lewis is one of the leading firms of Personal Injury and Legal Aid solicitors in the UK
  • Our initial advice on making a faulty product claim is free
  • Duncan Lewis accepts faulty product claims on a no win no fee basis, so you will not have to worry about legal fees
  • We will visit you at home if you are recovering from injuries sustained in an accident involving defective goods or a faulty product – and can arrange expert medical opinions and an independent expert to examine the product to help back up your claim
  • Duncan Lewis personal injury solicitors will make sure you understand every stage of your faulty product claim
  • We will handle negotiations for you, so you do not have to worry while you are recovering from your injuries.


Accidents happen – but Duncan Lewis personal injury solicitors have a successful track record in faulty product claims and will make sure you win the compensation you are entitled to for your injuries.


Contact Duncan Lewis for free advice on making a faulty product compensation claim by calling 020 7923 4020.

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