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Care Agencies

Care Agencies


Who is my regulator?


As a Care Agency, you will be registered with the Care Quality Commission (CQC) to ensure that the health and social care service you provide is up to standard.


When providing a service which is a non-clinical environment it can be difficult to monitor your own standards against those within a controlled setting. None the less, as a domiciliary care agency, you will need to follow certain regulations in order to maintain your registration with the CQC.


How does the CQC monitor me?


As part of their inspection process, the CQC will conduct a series of assessment activities to help inform them of how you are meeting the standard, these include:


  • Gathering service-user’s views;
  • Interviewing staff/ carers and other professionals that make up your care agency;
  • Observing typical interactions within care environment (both those being cared for and their carers);
  • Review records of care; and
  • Assess the care agency’s policies and procedures.


How can Duncan Lewis help me as a Care Agency if the CQC brings proceedings against me?


Duncan Lewis Regulatory Fitness to Practice solicitors are equipped with an understanding of the Care Quality Commission’s regulated activities and the legislation that guides their inspections, including The Mental Health Act (1983). We are here to guide you as a care agency in all your professional regulatory queries regarding the CQC.


If you have been given an unsatisfactory rating or have been issued with a Warning Notice from the CQC, or if you are concerned about any complaint or regulatory issue, our solicitors will be able to support you through the process.


We understand the stress that can be caused due to changing regulations, which may adversely affect the running of your care agency. At Duncan Lewis, we are able to provide clarity on all matters relating to the Care Quality Commission.


If you are a care agency registered with the CQC, or you are struggling to acquire or maintain that registration, call Duncan Lewis Regulatory Fitness to Practice solicitors for expert advice on the matter, on 0333 772 0409.


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