New Complaints Body
We write to inform you that the body which oversees complaints against solicitors has changed. We are obliged to advise you as to the change in our client care procedures arising out of this change.
A copy of our full written complaints procedure is available on request. If you feel the need to make a formal complaint, then we would request that you put this in writing and address it to our Complaints Director, Nina Joshi, c/o the Client Care Department, Duncan Lewis, Second Floor, 29 Grove Hill Road, Harrow on the Hill, HA1 3BN. Alternatively, please contact the switchboard on 020 7923 4020 and ask to be put through to the Client Care Department. Your complaint will be formally acknowledged and the full procedure that will be followed in dealing with your complaint will be explained to you at that time.
Once you have exhausted the company’s complaints procedure, you are also entitled to seek a review of your complaint by the Legal Ombudsman, an independent complaints body. You can contact the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint without taking advice from a third party; whichever is later.
The contact details of the Legal Ombudsman are:
Legal Ombudsman,
PO Box 15870
Birmingham
B30 9EB
Website - www.legalombudsman.org.uk
Tel - 0300 555 0333
E-mail – enquiries@legalombudsman.org.uk