20 years serving and protecting our clients
Our authority in our practice has been established by delivering legal excellence in more than 25 areas of law.
Conditional Fee Agreements
We can assess your financial situation and offer advice on how to deal with your case through a financial plan that best suits your needs.
Providing a Reliable Service
Our expert solicitors build trust through communication, confidentiality, courtesy and commitment to their practice.
Your local solicitors nationwide
With more than 50 offices across the country, we support you in your legal needs at home, on the phone and at your local branch.
Complaint Procedures
Complaints
Duncan Lewis is committed to providing a high standard of legal service to all its clients. If, however, you are not satisfied with any aspect of our service, complaint handling procedures are in place to deal with your concerns.
If at any point you become unhappy or concerned about our service, you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.
However if your concerns are still not resolved and you would like to make a formal complaint, you can do this by completing the online enquiry form within our ‘Contact’ section or contacting our switchboard on 033 3772 0409 and requesting the email contact details of our client care team. Alternatively, you can put your complaint in writing and addressed to:
Nina Joshi
C/o Client Care Team
Duncan Lewis Solicitors
Sackville House
143-149 Fenchurch Street
London
EC3M 6BL
Your complaint will be formally acknowledged upon receipt and you will be provided with a copy of our complaints handling policy which sets out exactly how your complaint will be handled with timescales.
Please note once you have gone through our internal complaints procedures and you are not happy with our final response and suggested resolution, you are able to take your complaint further to the relevant independent bodies. Please click here for full details on how you can do this.