Communication
At Duncan Lewis & Co we take client care very seriously, and stress the importance of keeping you informed at all stages of what we are doing, and what we need from you.

We will do our best to be available if you need to communicate with us, but we will give a timely response if we are not.

We will confirm to you in writing the instructions that you give to us, and who is dealing with the matter, and advise you of our terms of business and likely costs; we also tell you how to proceed if you are dissatisfied with anything that we do.

We will keep you abreast of any developments that do, or might, affect you as your matter or case progresses. We will maintain, also, the same level of communication with anyone else involved in your matter, such as a barrister or an expert.