Quality

Quality is non-negotiable at Duncan Lewis it is inherent in everything that we do. We are committed to the principle that all our services are delivered to the quality level expected by each client.

 

We seek to provide the best technological and administrative support to our Client Services departments, thereby facilitating the provision of legal services to our clients.

 

Our ongoing quality strategy is built upon continuous improvement in processes and procedures, regular staff training, and the further deployment of suitable technology, to enhance the cost effectiveness of our Client Services without compromising quality.

 

We have specific quality marks such as, The Law Society Lexcel, Legal Aid Specialist Quality Mark (SQM), the Investors in People Gold standard that evidence our achievements; however, our ambition is not just to meet these standards but also to exceed them. Most of our 500 solicitors and caseworkers have a specialist Law society accreditation particularly in Family, Child Care, Immigration and Mental health. We also have quality solicitors who are who are on the International Child Abduction panel, Resolution and are listed in Legal 500 and the Chambers directory.

 

Complaints

Duncan Lewis is committed to providing a high standard of legal service to all its clients. If, however, you are not satisfied with any aspect of our service, complaint handling procedures are in place to deal with your concerns. Please click here for full details about our complaints handling procedure.

 

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