We Act In Your Best Interests
When public authorities make a mistake, we make sure your voice is heard and act on your behalf.
We Provide Reassurance
If you have been treated unfairly, it is our job to make sure public authorities are held accountable.
Talk And We Will Listen
If you are unsure whether you have a claim, talk to our specialist team who will guide you through the process.
We action your complaint
We understand your complaint when you have been let down by an authority and will do our best to deliver the result you deserve.
Complaints Against Immigration Detention Centre
Immigration Detention Centre Complaints
Immigration Detention Centres are regulated and monitored by the Prisons & Probation Ombudsman (PPO), meaning that they are held accountable for any injustice when a complaint is formally made. It is important to make any complaint known as soon as a wrongdoing is suspected to have taken place.
The PPO will conduct an investigation into an Immigration Detention Centre complaint if the internal complaints system has not satisfied the complainant, or if the complainant has received no reply from the internal complaint system within six weeks of the complaint.
Time Limits for Immigration Detention Centre Complaints
If dissatisfied with the internal complaint system reply, complainants to the PPO must send their complaint within three calendar months of receiving the reply.
The PPO will not process complaints that have been issued more than 12 months after the complainant received a reply from the internal complaint system.
If you are unsure whether your complaint fits into the given time frames, we can advise you on this and any other queries relating to immigration detention centre complaints.
Funding an Immigration Detention Centre Complaint
Duncan Lewis advises on immigration detention centre complaints and claims in England and Wales. Our specialist solicitors are able to assess whether you might be eligible to have your case funded by legal aid.
We are able to accept cases on a no win no fee basis, depending on the circumstances of the case.
Where it is not possible to secure legal aid for an immigration detention centre complaint, or for us to offer a no win no fee arrangement, we offer competitively priced fees for private funding of a case.
For expert legal advice on no win no fee immigration detention centre complaints, call Duncan Lewis Action Against Public Authorities Solicitors on 0333 772 0409.